Omnichannel 2024 Agenda

We explore the changing high street over a period of several decades, utilising value and volume stats as well as bringing in examples of brands from both sectors which have thrived and died.

The session explores how the retail and foodservice mix has changed across the UK in the past 10 years, what spaces consumers are engaging with and which brands and formats have succeeded post-Covid.

Our expert also homes in on specific retail destinations, exploring the facts and fiction behind their rise and demise, looking at brands such as John Lewis along the way.

Traditional brick-and-mortar hospitality and retail is an evolving beast that must flex to rapidly changing consumer demands. This is leading to an increasing range of new, exciting and positively provocative spaces for brands and consumers to interact in, such as Elephant Park in South London, Smithfield in Birmingham and Thamesmead Waterfront to name a few.

LendLease head of place assets Guy Thomas talks through a mixture of live and complete projects, discussing lessons learned as well as future thinking to showcase the current and likely future evolution of UK retail and leisure spaces.

How do household FMCG brands make it as big high street restaurant names and how do major casual dining chains launch vast, successful ranges across the UK’s biggest supermarkets?

But, importantly, what’s next in this dynamic space where restaurants enter consumers’ homes and workspaces in formats like food-to-go, ready-to-bake and snacking? In this session, a true omnichannel food and beverage brand unravels the secrets to dynamic trading and brand extensions.

How can brands find news customers and increase sales, where’s the growth opportunity in building brand ‘restaurant’ on the supermarket shelves and what’s next in this space?

Traditional online trading is old hat now, right? Well, maybe not. In this session, our expert speaker outlines the recent evolution and opportunity within traditional online trading and outlines where the market is moving.

Delivery managed to steal the show in recent years and continues to perform well, but as the cost of living bit and consumers tightened their purses, how can the format deliver increasing sales for retail and hospitality business and what’s next for sector leaders like Just Eat? In this fireside chat, Just Eat director of strategic accounts Amy Heather unveils business plans, strategies and what she predicts for the future of the delivery.

Since launching in 2021, the PizzaExpress Club app now has two million users, offering customers a range of perks and rewards. A key strand of the brand’s digital transformation strategy, digital and loyalty director Arslan Sharif will share the mechanics of the scheme, and how it drives loyalty across dine-in, delivery and retail channels.

How can FMCG and foodservice businesses develop a commercial and meaningful social media proposition across social that can drive positive brand sentiment and sales? Our TikTok expert is set to deliver the latest insight about the existing and future tactics brands can employ.